Page 7 - Amazon Connect News Today

Salesforce and AWS expand partnership to empower customers in the AI era with new data management and AI-powered application capabilities.

At AWS re:Invent, NVIDIA contributed GPUs to Amazon's cloud efforts and added a retriever system to its AI Enterprise Software platform on AWS Marketplace.

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds...

Explore Amazon Q, a new generative AI business assistant with built-in integrations for Adobe, Google, Microsoft, Salesforce, and Slack.

In a wide ranging keynote session that was nearly 2.5 hours long, Adam Selipsky, CEO of Amazon Web Services, detailed the continued progress

New AI powered prompts make contact centers less painful

Amazon Q is now available on AWS’s contact center service Connect and can work with any AI model in the Bedrock repository of models.

Amazon Aurora PostgreSQL, Amazon DynamoDB, and Amazon RDS for MySQL zero-ETL integrations with Amazon Redshift enable customers to analyze data from multiple sources without building and maintaining...

At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company , today announced new generative AI capabilities in Amazon Connect, AWS's cloud contact center that enables organizations of all sizes to deliver better customer...

In the United States, AI is quietly transforming how non-emergency calls are handled in dispatch centres. An AI-powered system can triage and coordinate the flood of reports, promptly alerting the relevant agencies.