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NEW YORK (AP) — The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of

NEW YORK (AP) — The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed

NEW YORK (AP) — The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of

This past fall, Walmart removed self-checkout kiosks in 3 stores in Albuquerque, New Mexico, but on the whole it is adding more than it is taking away.

In 2021, self-checkout usage represented 30% of transactions, almost double from 2018, according to a survey of retailers by FMI.

A year ago, grocery chain Wegmans, citing “losses,” discontinued its self-checkout app that lets shoppers scan and bag items while they shop.

Theft and clunky technology plague retail push to save labour costs

This past fall, Walmart removed self-checkout kiosks in 3 stores in Albuquerque, New Mexico, but on the whole it is adding more than it is taking away.

The promise of self-checkout has meant that customers can avoid long lines by scanning and bagging their own items, workers can be freed of doing those monotonous tasks themselves and

During the busiest shopping season of the year, self-checkout might be having a reckoning. While the promise of self-checkout means customers can avoid long lines, retailers are grappling with theft and some customers’ frustration with technology.