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Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company , today announced new generative AI capabilities in Amazon Connect, AWS's cloud contact center that enables organizations of all sizes to deliver better customer...
United Kingdom New Zealand Patrick Beyries Michael Bennett Pasquale Demaio Angela Byrne

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Fake AI-generated woman on tech conference agenda leads Microsoft and Amazon execs to drop out

Tech executives at Microsoft and Amazon have dropped out of an upcoming software conference after at least one of the women on the agenda turned out to be fake. DevTernity organizer Eduards Sizovs admitted on social media that one of the featured speakers was an “auto...
Eduards Sizovs Kristine Howard Scott Hanselman Amazon Web Services

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