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February 6, 2024
On January 30, 2024, AT&T announced a new feature aimed at reducing the number of unsolicited telemarketing calls delivered to its subscribers. AT&T is teaming up with TransUnion, a...
January 31, 2024
AT&T wireless customers will see the brand name and logo of participating businesses on verified incoming calls without the need for an app.
November 3, 2023
Our newsletterโs title is a nod to the semi-scary Netflix series Stranger Things. No surprise we are VERY excited about Halloween. You may notice that our regular pop culture references...
September 1, 2023
Now, as businesses and consumers toy with the capabilities of generative artificial intelligence in many aspects of their lives, criminals are right there with them.
April 13, 2023
It has been busy at the FCC. On March 16, 2023, the Federal Communications Commission (FCC or Commission) announced its issuance of two headline-making Report and Order...
October 3, 2022
Email scams. Phone scams. Text scams. Social media scams. Phishing. Con jobs. All of it background radiation in our digital life.
July 22, 2022
A new U.S. Public Interest Research Group (PIRG) report has determined that the number of spam texts have increased more than tenfold in the last year and a half.
April 18, 2022
One reason text-based scams are increasing is because itโs a more effective way to get a response over phone calls and emails.
March 1, 2022
Contact centers want strong customer experience practices in place. At the same time, they must comply with federal regulations.
January 11, 2022
The AGs support proposals to keep scammers from reaching consumers with unauthenticated U.S. phone numbers listed on caller ID. Mississippi Attorney General Lynn Fitch joined a bipartisan coalition of 51 Attorneys General in a comment letter to the Federal Communications Commission (FCC). The Attor