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Chatbots tell people what they want to hear, researchers find

Chatbots tell people what they want to hear, researchers find
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Q vera liaoNikhil sharmaJohns hopkinsZiang xiaoJohns hopkins universityAssociation of computing machineryComputing machineryHuman factorsComputing systems

Facebook Marketplace: Hub of Bargains and Trust Issues

Facebook Marketplace: Hub of Bargains and Trust Issues
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Konstantin beznosovAssociation of computing machineryFacebook marketplaceComputing machinery

Chatbots tell people what they want to hear

Chatbots tell people what they want to hear
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Nikhil sharmaQ vera liaoHannah robbinsJohns hopkinsZiang xiaoByhannah robbinspublishedAssociation of computing machineryJohns hopkins universityWhiting school of engineering at johns hopkinsWhiting schoolComputing machineryHuman factorsComputing systems

Chatbots Could Be Suffering from Confirmation Bias When Tackling Controversial Issues: John Hopkins Study

Chatbots Could Be Suffering from Confirmation Bias When Tackling Controversial Issues: John Hopkins Study
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Ziang xiaoMohamed hassanJohns hopkinsJohns hopkins universityEcho chamber effectCustomer service chatbot photoA more polarized societyAssociation of computing machineryService chatbotComputing machineryHuman factorsComputing systemsJohns hopkins introduces pixel perfect toolMake blurry images clearerMore polarizedCan you come out

Study finds AI chatbots feed our own bias back to us

Study finds AI chatbots feed our own bias back to us
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New yorkUnited statesZiang xiaoJohns hopkins university in baltimoreAssociation of computing machineryArtificial intelligenceJohns hopkins universityComputing machineryHuman factorsCell press