COVID19 Changes IT Spending Priorities for Airlines and Airports
(24 Feb 2021) The ongoing global COVID19 pandemic refocused IT spending priorities for airlines and airports in 2020 as revenue plunged and the industry faced various new health and operational requirements.
Among the key findings from SITA’s 2020 Air Transport IT Insights, published on 24 February, was an accelerated investment in automated passenger processing focusing on touchless and mobile services.
There was also a strong focus on virtual and remote IT services that allowed employees to work from home while ramping up communications with passengers. Cybersecurity and cloud services – that helped automate operations and drive new