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Rising inventory is one of several signs that we may have reached peak ludicrousness.

SBI, HDFC, ICICI, Axis Bank stack up in digital banking As more account holders get online to transact, there are problems on user experience on commonly used banking applications Anup Jayaram | January 18, 2021 | Updated 00:17 IST Over the past year, there has been a surge in mobile and digital banking transactions in India. As of December 2020, there were 2.23 billion transactions worth Rs 4.16 lakh crore ($57 billion) on UPI, a 105 per cent increase over the Rs 2.02 lakh crore transacted in...

Technuter This study is an analysis of a sample set of  150 millioncalls made on Ozonetel’s CloudAgent platform by nearly76659active agents in 2020. The analysis covers both in-bound and outbound calls made on Ozonetel’s platform across various verticals, including ecommerce , food, healthcare, insurance, Ed-tech & real estate call centers. The study also includes how COVID-19 affected customer experience and call center performance.   Key findings of the report: Callers had to wait le...