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These incidents are psychologically difficult. but as far as the medical care goes, our team here is used to taking care of patients such as this. >> reporter: the focus shifts to thornton. the associated press says he was caught on tape stealing beer and complained of racial harassment. but the union says the complaint was never filed. one union official describes him as, quote, a disgruntled employee who shot a bunch of people. now, again, nine total victims. nine, including thorn. two names o...