Empathy, compassion more important in healthcare in new phase of the pandemic
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Empathy paramount to the patient experience as healthcare looks beyond the pandemic
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Updated: 9:55 AM EDT May 20, 2021 Troy Frisby Digital Content Producer With her husband in the hospital with COVID-19, Kerri Hurley felt helpless. To not be able to hug a loved one, or touch them, and think of the worst, like, ‘What if?’ she said. Because he did go down very quickly. You think of these things and how they are so alone and just by themselves. The closest Hurley could get to him was to sit under his window, which she did each night. I was able to walk up to the window and hold up the camera and show my daughter, who s 6 and doesn’t understand why daddy can t come home, she noted.But the isolation was difficult for both of them, with Hurley explaining, He knew that he wasn t doing so well, and he was scared. Hurley s husband recovered physically, but she credits one doctor in particular for preserving his mental state: Dr. Ben Moor, who would stay by his bedside. I d just kind of sit with them, chat or not chat and kind of hold
Vaccinated doctor comforts patients to combat COVID-19 isolation
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