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Last november. there were 2,000 complaints at that time about accelerating toyota cars. including that fatal accident in california. what made you decide to jump in then before there were any major recalls before this became a huge deal? >> because we began to develop information that it was more than floor mats. they blamed that california crash on a floor mat. that was one of the problems. there were other problems from other owners who we talked to as fred was referring, a kind of owners rebe...