Page 702 - Boarding News Today

Capiche. we say you fly, you fly. if not, tough [ bleep ]. give us a problem and well drag your ass off the plane. and if you resist, well beat you so badly that youll be using your own face as a flotation device. united airlines. [ bleep ] you. >> okay, mary, obviously, thats funny and theyre making light of it, but thats how people feel today. >> that is how people feel. and united and also american, they usually end up on the most disliked carriers in america on almost every list all the time...

That they can deny boarding for an individual if the flight is overbooked, but one would argue -- >> yeah. >> this guy was already on the flight. >> he had boarded. >> he had boarded. i spoke with an attorney, an aviation attorney about this, and he said, you know what, i would actually go after that because he was technically on the plane already, and in his view united breached their own contract, but all of this together, jake, i mean, it really is a pr nightmare. i mean, even for someone cov...

To demand a cash or check on the spot. and these are just the minimums. >> mary, just to be clear, if hes presented with that piece of paper that spells out his rights and he says, im not going to give up my seat. if hes presented with the money or a voucher and says, no, i have to get home for whatever reason, its vitally important, then can they drag you from your seat? >> yes, it seiays it on the pie of paper. they roll it up and start to beat you. >> if rules are, if they complied with all t...

Of consumer ceo of home builder manufacture confidence. there has been a 12% gain in the stock market and weve even seen a reresurgence in the mining industry. weve reduced illegal boarding crossings by over 60% to the lowest level in nearly two deck asd and implemented historic ethics reforms including a lifetime foreign ban. >> the symbolism of these 100 days, it is really important to president trump the way he was patting himself yesterday. >> winner, thats what he wants to have underneath. ...

The airline for not offering more compensation. >> the maximum denied boarding which the government requires you to pay is $1350 in cash. they could have offered maximum. that would have taken care of the problem. >> reporter: it sparked outrage and tweets like this. united airlines is pleased to announce new seating on all domestic flights, in addition to united first and economy plus, we introduce fight club. the backlash prompted the ceo to respond tweeting, i apologize for having to reaccomm...

Phony apologies they do when the plane takes off late. they dont mean anything. my question is what does he think, under his rules, they would have done otherwise? let the guy stay in his seat? what would they normally -- what is he saying the right way for them to have treated him was? >> well, right. well, hes saying, look, you know, it was oversold. we couldnt get enough volunteers. you got to get somebody off as an involuntary united boarding. the thing is once that guy is sitting in the sea...

The ballpark. theyre simply responding to managemented or united airlines to have somebody removed from the plane. i put the blame on the airlines. what theyre trying to do and reflected in the statement by the ceo, theyre trying to spin this as something called that denial of boarding, which is something that has to occur at the gase. this is a refusal to let the guy fly. he was already seated. under the contract of carriage, his rights are much stronger -- he basically has to be presenting a s...

For that empty seat and buy a new ticket. so the system is based on overbooking. the system has a way to prevent things like this from happening, they offer compensation to the people. most often theyre not allowed to board. this is what happened here, they allowed everyone to board, then they said, oh, we have too many people. lets start pulling people off. >> so, it is policy, overlooking is pollity across all airlines, correct? >> thats right. theres regulations and laws that say what to do w...

As a percentage of total passengers. yes, its again in the cool light of day, you can sit here hurr hurrah, make enough noise about it, but that overbooking of seats makes the system work to a certain extent for the large network carriers. >> 30 seconds what do we need to hear from the ceo? >> im very, very sorry, it should not have happened, but i still stand behind my staff. oscar munoz has a morale problem at united. standing behind his staff is probably more important for that ceo at the mom...

Were not identifying the name of the doctor yet as well. >> tom costello from the d.c. bureau following this story. bringing in karen and matt. we talked about lawmakers now want answers. some saying they want united to come in front of a congressional panel to talk about this. department of transportation is reviewing this, saying to us, quote, the d.o.t. remains committed to protecting the rights of consumers and is reviewing the involuntary denied boarding of passengers from the flight to det...