flight home to syracuse on another airline because southwest cannot re-book her until new year s eve. and a couple trying to get to buffalo told me that they spend more than $1,000 on their hotel, on food, and on new clothing because they have been stranded here in baltimore without their luggage for four days. that says for customers like that, they can save the receipts, and submit them. those are going to be reviewed on a case by case basis. but i have got to tell you that quite a few travelers have said to me that they are skeptical and they are worried that in the end, they are going to eat these costs, even though the department of transportation is saying that they expect southwest to take care of the stranded passengers, and they are going to hold them accountable if they don t. that is what we heard from pete buttigieg today. right here on cnn. all right, give cohen, thank you so much for that. joining us now from denver, southwest captain, second vice president of the south
Food
Buffalo
Airline
Flight
Home
Couple
Hotel
Clothing
Southwest-cannot-re-book
000
1000
Customers