Carson Krieg News Today

Retail industry news, voices and jobs. Optimized for your mobile phone.

Retail industry news, voices and jobs. Optimized for your mobile phone.

According to shoppers, the three most important delivery services are free 2-day shipping (71%); free shipping on returns (63%); and the ability to track packages en route (62%).

according to the survey of nearly 2,000 shoppers; still, 88% say their overall 2020 holiday shopping experience was good or better than in 2019, and only about 10% said it was worse. "Every holiday season, shipping dominates the headlines and this year was no different," said Carson Krieg, Co-founder and Director of Strategic Partnerships, Convey. "December brought enormous surges in shipping volume and delivery delays, and more than half of American shoppers said they received at least one pa...

New Survey from Convey Reveals Consumers Were Overwhelmingly Positive About Recent Holiday Shopping Experiences Share Article Vast majority of consumers said holiday shopping was as good or better than last year - but delays erode trust in on-time delivery and will influence future shopping behavior Even though this holiday was turned upside down by the pandemic, retailers did a fantastic job and the end result was that consumers were very positive about their holiday shopping experiences ...

A FedEx employee delivers a package on Wednesday in Chicago. (Chicago Tribune/TNS) Chicago Tribune You can’t say you haven’t been warned. Record online sales have led to the crush of packages at shipping companies and the U.S. Postal Service that was predicted a month ago. As a result, merchants of all sizes are issuing warnings and apologies to consumers, who are turning to social media to complain. Nike, Ulta and Barnes and Noble say it’s already too late for free shipping. Nordstr...

LAUREN ZUMBACH Chicago Tribune With a week to go before Christmas Eve, anyone who’s still scouring the internet for the perfect gift may want to get in the car and head for a store or start making I.O.U.’s. Record online sales have led to the crush of packages at shipping companies and the U.S. Postal Service that was predicted a month ago. As a result, merchants of all sizes are issuing warnings and apologies to consumers, who are turning to social media to complain. Nike...

By LAUREN ZUMBACH | Chicago Tribune | Published: December 17, 2020 CHICAGO (Tribune News Service) — With a week to go before Christmas Eve, anyone who’s still scouring the internet for the perfect gift may want to get in the car and head for a store or start making I.O.U.’s. Record online sales have led to the crush of packages at shipping companies and the U.S. Postal Service that was predicted a month ago. As a result, merchants of all sizes are issuing warnings and apologies to consu...