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October 29, 2022
It’s an overarching platform where customers can register their complaints against Banks, NBFCs, or Bad behaviours of bank officers, or any problem related to ATM and Banking system.
March 14, 2022
Complaints redressal is the responsibility of concerned regulated entity but the role of Ombudsman comes in when no action is taken by the entity within 30 days of the complaint or when the customer is not satisfied with the action taken by the entity, he added.