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Cerner on Wednesday announced a collaboration with Well Health to simplify clinicians' engagement with patients through automated and intelligent conversation.
According to the electronic health record giant, organizations can use the new automation features through Cerner's HealtheLife patient portal to deliver critical health information, send flu shot reminders, reschedule appointments, schedule virtual visits and prompt patients to set up necessary medical transportation.
"While healthcare is probably the most important industry in our country, it's generally been one of the worst in terms of customer service," Guillaume de Zwirek, founder and CEO of Well Health, told
Healthcare IT News. "That's backward, especially as patients expect more retail-like experiences."