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DUKE CENTER: Passing of the mantle

In keeping with an Otto-Eldred tradition, graduating senior Abram Austin passes the career and technical mantle to Charles Minard. See the full story online and in Tuesday s edition.

A l origine des graphiques : comment on a mis les statistiques en images

A l origine des graphiques : comment on a mis les statistiques en images
franceculture.fr - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from franceculture.fr Daily Mail and Mail on Sunday newspapers.

Minding the gaps

The e-mail exchange with the customer care representative of the local postal entity, while rather forceful on my part, was progressing as smoothly as a customer complaint and response can be expected to flow, albeit with relatively prolonged delays in between one and the other. In these COVID-19 days, nothing provides more convenience and customer satisfaction than being able to remain at home and still complain about some inferior service – whether perceived or even received. It can take place any time that is convenient for the customer and overcomes the current dangers of face-to-face encounters. It is therefore not surprising to learn that according to a recent study by Hubspot (https://blog.hubspot.com/news-trends/live-chat-go-to-market-flaw), more than 60 per cent of customers tend to communicate with companies via e-mail for customer service. It is often a fast and efficient means with which to provide a quick reply to customer complaints. Unfortunately, this was not the

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