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"Exploring the impacts of using the artificial intelligence voice-enabl" by Asad Abdo and Shafiz Mohd Yusof

Over the past decade, chatbots have experienced a significant increase in popularity, especially since the outbreak of COVID-19. In the United Arab Emirates, most businesses have accelerated their digital transformation and are relying on chatbots as a primary way to interact with customers. However, many of these chatbots lack a voice input option for customers. This study investigates the benefits and challenges of incorporating artificial intelligence (AI) voice-enabled chatbots into United A...
United Arab Emirates Artificial Intelligence Cognitive Services Customer Experience Customer Interaction Sentiment Analysis
Source: uow.edu.au

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