Page 10 - Claims Process News Today

Best diagnosis for the situation. >> because of this -- this concern, youre with bp, youre saying, look, you got a dog in that race. if they come to you, work around, theyre not happy with what they have, theyre covered by bp. >> we know people have gone in to see their personal doctors. we dont have a problem with that. they need to go through the claims process and the workers compensation process. and that will be handled that way. we know its happening. were not forcing people to see any of ...

>> because of this -- this concern, youre with bp, youre saying, look, you got a dog in that race. if they come to you, work around, theyre not happy with what they have, theyre covered by bp. >> we know people have gone in to see their personal doctors. we dont have a problem with that. they need to go through the claims process and the workers compensation process. and that will be handled that way. we know its happening. were not forcing people to see any of the health facilities we have in t...

And give their best diagnosis for the situation. >> because of this, this concern that, you know, youre with bp. >> right. >> they say, look, youve got a dog in that race. if they come to you, a worker, and theyre not happy with what you or your doctors are v. told them, can they go somewhere. >> absolutely. >> and will it be covered by bp? >> as far as going somewhere else. we know that people have bypassed the ems personnel that we have and have gone into their -- to see their personal doctors...

We are relying on them to use their clinical judgment, understand what the ex-pope sursure -- exposures and symptoms are and give their best diagnose ills for the situation. >> because of this, this concern that, you are with bp, a worker may say look you got a dog in that race. if they come to you, the worker and theyre not happy with what you or your doctors have told them can they go some where else will it be covered by bp? >> well, as far as going some where else we know people have bypasse...

>> will it come after this weekend? will this be it? >> i dont know. i do know that they are working very hard to get the well killed and when it is killed i believe they will be a big sigh of relief to move on to the next phase of this cleanup. >> you are in charge of the claims process. you have personally promised that the company is going to "make this right." you are going to reimburse all legitimate claims. according to our reporting, you are requiring more documentation these days. you ha...

Tax return, well take that for an individual claim. if they dont have a tax return, well take a w-2. if they dont have a w-2, a deposit slip, a check stub, bank statement, fisherman well take a fish ticket. anything they can bring to us substanding ate the claim. we dont want anyone to miss a house payment, boat payment or car payment and we dont want any business going out of business. easy to say this. this is a big process. every day theres a struggle and every day we work to make it better t...

People will get sick as well. so, we are not influencing the practitioners out there in any way. we are relying on them to use their clinical judgment, understand what the exposures are, what the symptoms are and give their best diagnosis for ththe situation. >> because of this concern that, you know, youre with bp, a worker may say, look, youve got a dog in that race. if they come to you, a worker, and theyre not happy with what you or your doctors have told them, can they go somewhere else? >>...

And theyre not happy with what you or your doctors have told them, can they go somewhere else? >> absolutely. >> and will it be covered by bp? >> as far as going somewhere else, we know people have bypassed the ems personnel we have and have gone in to see their personal doctors. and we dont have a problem with that. they just need to go through the claims process and workers compensation process and that would be handled that way. we know that its happening. were not forcing people to see any o...

And we dont have a problem with that. they just need to go through the claims process and workers compensation process and that would be handled that way. we know that its happening. were not forcing people to see any of the health facilities that we have out in the field. >> after valdez, they said of 11,000 workers that were studied, some reports say more than 6,000 of them eventually were -- got ill. some longer term, some shorter term, some very long term and developed significant problems. ...

What happened when you tried to reach out for bp for people who dont understand how the claims process is working. clearly not muff. >> its certainly a challenge. our staff has been working. this is the sixth process theyve been through since may. we are told were finally going to get paid tomorrow on a portion of it. but its just been a process of working diligently to try to get this payment. then to get a letter that says they dont have our telephone number, again, it was almost surreal. >> f...