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Rip-offreport.com saying in part there is absolutely no way to get in touch with a physical human being, no extensions work. then 3 1/2 years later, they received this e-mail, appearing to be from clear gear, stating theyd be fined $3,500 if the negative review wasnt taken down in 72 hours. >> its ridiculous that anybody would turn us around and try to extort us for doing something as simple as posting a review. >> they said they signed away their freedom forbidding them from taking any action t...

Posting a negative review of cleargear.com. now they are fighting back. the company says the couple didnt read the fine print. the couple says theyre being extorted. pamela brown is here this morning and following this one for us. whats going on? >> we brought you this story a month ago. let me tell you, it garnered a huge response, many saying this is not fair and should be illegal. now the couple at the center of the story is taking action to fight back. a utah couple fined $3,500 for writing ...

Lawsuit. the battle began when john and jen palmer bought a few christmas gifts from the website cleargear.com in 2008. but they say the items never arrived and their calls went unanswered. finally, the transaction was cancelled. jen palmer vented her frustrations on line, posting it on line saying there is absolutely no way to get in touch with a physical human being. no extensions work. then three and a half years later they received this e-mail, appearing to be from clear gear, stating they w...

Metal plates inserted in his jaw. so certainly he is a victim of the attack. >> we also know this is not an isolated case. that weve seen cases like this across the country. and the justice department clearly sending a message that you will not be able to get by with this. poppy, thank you. sure. a utah couple is fighting back against an on-line retailer now. theyre suing a sitele call -- site called clear gear.com, theyre seeing them, why? all for writing a negative comment. >> they say it ...

Cleargear.com. stating if the content remains in whole or in part you will immediately be billed $3500. >> we said, you know, they cant be serious about this. my husband checked his credit report. sure enough, there is a charge for $3500 hitting from cleargear.com. >> reporter: and its not just the palmers. in 2011 a virginia woman posted a scathing review on grel yelp and angies list blasting contractors complaining of a sloppy paint job, poorly installed door hinges and accusing them of theft,...

>> reporter: last week we told you about the palmers, a salt lake city couple fined $3500 and hit with the ding in their credit score all because of a negative on-line review they posted after they say items they ordered from cleargear.com never showed up. >> its ridiculous that anybody would turn around and try to extort us like this. especially for doing something as simple as just posting a review on-line. >> reporter: since airing the story our facebook and twitter accounts exploded with som...

Citys effort to fight gravity. he wants bieber to clean it himself. i am sure those are images a lot of people would pay to see. >> get over there and clean it up. >> what a mess. pay attention to this. if youve -- youve left reviews, right, we all have. a salt lake city couple threatening to sue a company they say has ruined their credit rating. john and jen paul posted a negative review after receiving what they considered was bad service by an online merchandise. they were shocked when they...

Hopefully, we can pass that to you. keeping with the online theme. a utah couple is being fined thousands of dollars, and all because they went online and wrote a negative review about a retailer. it started when the husband ordered some christmas trinkets online for his wife, that was back in 08. trinkets didnt show up, they got their money back, but the wife went online and said it wasnt the best experience, my words, not hers, but effectively the same thing. you probably have done the same ...

Disparagement clause. yours acceptance of this sales contract prohibits you from taking any action that negatively impacts cleargear.com. more and more companies are adding this kind of language in the fine print as protection. >> the first amendment does not protect certain kinds of free speech. you can sign a contract giving away your free speech rights if its a fair contract. this contract, though, is not fair, and frankly, it would be thrown out by any court. >> we found other examples of no...

Speech rights if its a fair contract. this contract though is not fair and frankly, it would be thrown out by any court. >> reporter: we found other examples of non-disparagement clauses in customer agreements including this one threatening to charge customers up to $10,000 in damages if a post containing unreasonable negative sentiment isnt removed. the company told cnn it stands by its practice. the palmers couldnt take down the review and refused to pay up, klear gear reported the bills as un...