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Ignored by building officials. we should also point out for the first time were hearing dispatch audio, the conversations that rescue workers were having as the unthinkable unfolded. >> according to journalists left we have people standing upstairs that need to be evacuated. >> reporter: as families brace for news about loved ones tonight, new details emerging about structural decay inside champlain towers south. in a letter first obtained by cnn eas erin burnett "outfront the condos building pr...