Pix for representational purpose only.
ANALYSTS and pundits didn’t foresee Covid-19 coming in 2020 and that the virus would accelerate the digitalisation trend, a seismic or tectonic shift in its own right.
It was a result of the fragmentation of physical processes and the emphasis on low touch as part of compliance with standard operating procedures to break and contain the transmission.
Not all digitalisation trends were precipitated by the virus though. Some would have been in the works for years and the breakthroughs only came this year. Digitalisation trends for 2021 would also reflect similar developments. Let’s take a look at some of the digital lessons from 2020 and for 2021.