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Utilities pay out over $45 million to customers for breaches

KINGSTON, Jamaica – Over $45 million dollars was paid out to utility customers between April and June of this year as a result of breaches of the Guaranteed Standards (GS), as well as through the Offi.

Consumer affairs unitNational water commissionJamaica public service companyOffice of utilities regulationColumbus communications flowGuaranteed standardsUtilities regulationQuarterly performance reportWireless jamaicaColumbus communications

Decline in complaints to the OUR in third quarter of 2021

The Quarterly Performance Report (QPR) put out by the Office of Utilities Regulation (OUR) for the July 2021 – September 2021 showed a 23 per cent decline in the number of complaints that were received by the OUR. Data contained in the report re

Consumer affairs unitInterruption of serviceWireless jamaicaColumbus communications flowJamaica public service companyConditions of serviceDigicel jamaicaOffice of utilities regulationNational water commissionQuarterly performance reportUtilities regulationBilling mattersAffairs unitPublic service companyWireless jamaica limitedDigicel jamaica limited

OUR sees over 50% increase in customer complaints in 2020

OUR sees over 50% increase in customer complaints in 2020
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