Detailed text transcripts for TV channel - MSNBC - 20150613:09:36:00
Have to be empathetic. im going to help you today. were going get started. were going bag up a couple of bags. you have to be sensitive in these situations. i spend more time on that because i think not everyone is from the same background. not everyone grieves the same way. >> reporter: knowing her employees well means the high level of service her business is known for continues on even if shes not taking care of the job herself. >> i can tell their strengths and weaknesses. if i put them on a...
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