Retailers Navigate Customer Service in the Last Days of Holiday 'Shipageddon'
Dec. 23, 2020 4:31 pm ET Retailers are tweaking their supply chains and communications in a bid to alleviate customer disappointment around holiday postal delays. Many deliveries are taking longer this holiday season as the coronavirus pandemic drives more people to rely on the internet to buy presents, a situation some retail observers have dubbed âShipageddon.â Salesforceâs Commerce Cloud reported nearly 45 million orders placed on its platform in the week commencing ...
Katie Deighton Kevin Kazlauskas Christmas Shipageddon Veronica Armstrong Camille Alston Lidiane Jones
Source: wsj.com