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CASE reveals eCommerce consumer complaints up by 54%

The number of eCommerce complaints have increased by 54% in the first half of 2023 as compared to the same period last year despite an 8% drop in general consumer complaints, according to the Consumers Association of Singaporeโ€™s (CASE) mid-year consumer complaints report.
Ministry Committee On Scams Consumers Association Of Singapore Consumers Association Facebook Marketplace Inter Ministry Committee E Commerce Marketplace Transaction Safety Ratings

Returns Are Killing Retailers & The Planet: Can Ad Industry Strategists Find A Solution?

Returns behavior is bringing retailers to their knees with the likes of Boohoo blaming returns on its 92% profit loss and Asos posting a ยฃ291m pre-tax loss โ€“ free returns being a factor. But how could retailers change this ingrained behavior? We asked five leading strategists to answer that brief.
United Kingdom Simon Gregory Antonio Ramos Calamonte Katie Mulligan Ramos Calamonte Wunderman Thompson

Walmart, Amazon set for fiercer digital rivalry, as Gen Z gets critical on tech, Euromonitor finds

The online grocery channel is facing several headwinds in 2023, as macro-economic factors are influencing where and how consumer shop, Gen Z consumers become weary of tech, and two key market players - Walmart and Amazon - intensify their rivalry, Matthew Barry, insights manager at Euromonitor, told FoodNavigator-USA.
United States Whole Foods Ealthy Foods Prepared Foods Meal Kits And Prepared Meals Ood Retail Ande Commerce

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Kindness and commerce

Business and kindness, can they ever be friends? Can they ever collaborate? Commercial objectives, can these be ever achieved through the medium of Kindness? Why would a CEO or a business manager, who is tasked to achieve business budgets, ever...
Rutger Bregman Baby Lab

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