this is real taxpayer money that s being invested in a program they made huge promises about. here is my question i would like to have answered. in light of the fact that the rollout web site was such debacle, is what level of certainty or proof or evidence or security or competence should the american people have that the income verification aspect, which really goes to the heart of it in terms of money, because we need to make sure that the american taxpayers don t get cheated by people getting subsidies who should not and we need to make sure that those who really should have extra help that they get it i want to know like i assume that s a computer programmer not going to be doing that with pencils and note pads. so what s level of confidence that that one is not going to have the same sort of problem we have here? that s my question. well, i think that s a great question because keep in mind the administration, one of the very small concessions that we actually got out of this
this is real taxpayer money that s being invested in a program they made huge promises about. here is my question i would like to have answered. in light of the fact that the rollout web site was such debacle, is what level of certainty or proof or evidence or security or competence should the american people have that the income verification aspect, which really goes to the heart of it in terms of money, because we need to make sure that the american taxpayers don t get cheated by people getting subsidies who should not and we need to make sure that those who really should have extra help that they get it i want to know like i assume that s a computer programmer not going to be doing that with pencils and note pads. so what s level of confidence that that one is not going to have the same sort of problem we have here? that s my question. well, i think that s a great question because keep in mind the administration, one of the very small concessions that we actually got out of this
shutdown. people are beginning to focus, are they straightening it out? reporter: they say they are making progress. they say they are making progress reducing the wait time. the volumes have dropped dramatically. this is a big series of problems. it s not one. every expert i talked to said they have significant coding issues, software issues. i m not a computer programmer myself but they didn t design it in a user friendly manner or a manner most retail websites you use every day can handle this kind of volume. for example, amazon.com allows you to go on and window shop, look around, if you see anything you like, put it in your cart. maybe you buy it, put it on your credit card. in this website you put all your information up front, private, personal information up front. before you shop. before you shop. that might be turning people away. the reason they do that is there
program. a week into it, wolf, still a lot of glechs. people not able to create accounts just to get information to possibly enroll, much less not being able to enroll in the blan. still a lot of problems. i was with a computer programmer. he s tried to enroll in this since the roll-out on october 1st. he as a database company owner, he knows this stuff. he says is really is just poorly designed. it s not user friendly. he s still not able to enroll, much less navigate and get information. when i was with him, he got an error message saying he wouldn t be able to go further. he went into a chat room and said there were others ahead of him. people are having problems. we re also hearing now, wolf, that the administration was rolled about these potential problems months in advance. we spoke to robert lushevsky. a health care consultant who
computer programmer stole according to a u.s. official. that s not to say it wasn t damaging. our adversaries have noticed these revelations. it s too early to tell if it will have impact. reporter: since the leaks the u.s. has seen signs of terrorists changing passwords and ensuring their communications are encrypted. we have concrete proof that terrorists are making changes, taking action and it will make our job tougher. reporter: officials insist they are not suddenly down playing snowden s revelations. it will now take two people to down load some classified information. information will be more segmented making it harder for future documents to be so easily grabbed. there was an enormous amount of information concentrated in