The 8th Customer Experience Summit, hosted by the Contact Centre Association of Malaysia (CCAM) was held on the 29th and 30th of November 2023. This event was officiated by The Honourable Minister of Digital and Communications, Y.B. Fahmi Fadzil, and was attended by almost 600 delegates from the Southeast Asian Region.
The GBS industry in Malaysia is also becoming increasingly specialized. In the past, most GBS centers in Malaysia focused on providing basic back-office services, such as accounting and customer service.
The Biggest Customer Experience Engagement in Asia-Pacific (APAC) Takes Place On 29-30 November 2023 tmcnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tmcnet.com Daily Mail and Mail on Sunday newspapers.