Contact Centre Optimization Solution News Today

Palm Beach, FL – February 9, 2021 – In recent weeks, months and years, we have seen the focus on upgrading security against all sorts of weapon, in public places and airports. Rising threats of terrorism targeted at public places for mass attacks have created an urgent need for modern, advanced concealed weapon detectors. Security screening combined with concealed weapon detection solutions are used to detect sly threats and contraband items without any physical interaction between security...

Verint Expands Customer Engagement Market Leadership in Asia Pacific Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company „¢, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year. In terms of market l...

Verint Expands Customer Engagement Market Leadership in Asia Pacific on January 07 2021 12:30 AM Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year SYDNEY & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ™, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and ...