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To ensure authenticity, Community First Credit Union had its AI-powered voice system learn by communicating with Spanish-speaking employees who could teach it local terms and mannerisms.

John Newett, who joined the credit union in 2011 and was most recently its senior vice president of operations, has become its president and will succeed Ron Collier as chief executive.

Credit Union Journal's Opinion section is where thought-leaders discuss and debate the ideas that will shape credit unions in the future

Theresa Mason will succeed longtime president and chief executive Dennis R. Adams, who announced his plans to retire from the credit union-owned share insurance fund earlier this year.

The state's Treasurer's office is urging lenders to make loans to cover the steep costs of adoption. Participating credit unions get an extra incentive by being permitted to accept deposits from public institutions — a perk typically enjoyed only by banks.

Both credit unions are based in Jacksonville. VyStar is also in the process of buying Heritage Southeast Bank in Jonesboro, Georgia.

Chuck Purvis, who has led Coastal as its president and chief executive since 2012, will step down in March of next year.

Credit unions were unable to garner enough support for a bill that would allow them to hold funds for government agencies in the Centennial State.

Two years since the coronavirus began its spread, members are still hoarding savings and are hesitant to borrow due to the economic uncertainty. This has led to the industry's lowest-ever yield-on-assets ratio — a key metric for measuring financial health.

Ryan Goldberg succeeded Mark Shobe, who had led the institution since 2000.