In today s digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamless interactions, and fast resolutions to their issues. As a result, the role of CXO has expanded to encompass a broader set of responsibilities that extend beyond the traditional boundaries.
Insights from an Automotive Rewards Program Product Owner The automotive industry is fiercely competitive. As such, the customer experience (CX) has to be the epicenter of sustained growth and brand loyalty.
The run up to Christmas is traditionally the golden period of the year for retail, but this year it seems like stores are not seeing the same volume of custom.
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