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April 25, 2010
Its largely because the game isnt just about bowling a strike or a spare anymore. >> when i considered the customer experience to be the most important marketing aspect of the business. >> thats been the focus for tom shannon, ceo of strike holdings since he bought new yorks bowlmor in 1997. hes a firm believer, league play, broken machinery and fake wood paneling are long gone. now he wants his customers to get the best service that money can buy. >> i just said, look, the bowling works, now le...
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Economic downturn. its largely because the game isnt just about bowling a strike or a spare anymore. >> i considered the customer experience to be the most important marketing aspect of the business. >> thats been the focus for tom shannon. the ceo of strike holdings, since he bought new yorks bowl more in 1997. hes a firm believer that the days of the league play, broken machinery, and fake wood panelling are long gone. now he want his customers to get the best service that money can buy. >> i ...