Page 5 - Customer Technology News Today

Sometimes it takes a community to raise an NPS score, as the telecommunications company has discovered

How this global CEO is bringing a commitment to lifetime customer value and simplicity of use to life at the CRM software vendor

Analyst firm report shows four clear leaders, but also illustrates just how much the VoC space is growing and expanding

/PRNewswire/ -- In the race to meet aggressive decarbonization and net-zero carbon goals and regulations, a new study shows that utilities cannot afford to...

/PRNewswire/ -- In the race to meet aggressive decarbonization and net-zero carbon goals and regulations, a new study shows that utilities cannot afford to...

All the latest martech and adtech news this week from Zeta, Terminus, mParticle, ActiveCampaign, Qualtrics, Qlik, Sitecore and BlueShift.

Mobile telco's digital customer care leader shares the technology and strategy he's employing to help this rapidly growing business manage customer service efficiently

Tardiness by stakeholders, rather than over-optimistic blockheads, blamed Share Copy India’s Telecom Regulatory Authority has paused the rollout of a national SMS “scrubbing” service and blamed business for the delay. The authority, aka TRAI, introduced the scrubbing service to curb text spam in India, where mobile phone users can expect a couple of unsolicited messages every day according to spam-blocking app Truecaller. India’s solution to the scourge is a regime that requires...

Banking and payments services disrupted due to new SMS rules March 9, 2021 Banking and payment services across the country were disrupted from Monday onward as telecom companies began to “scrub” SMS messages that were not registered with a blockchain system maintained by telcos. The new system which went live on Sunday midnight, was designed to block fraudulent SMS messages but in the interim has interrupted regular financial services. From Sunday onward, telcos started enforcing the Teleco...