Page 2 - Customer Vulnerability News Today

Westpac has welcomed the Australian Banking Association’s (ABA) new guidelines encouraging banks to give customers in financial difficulty the option

Commonwealth Bank (CBA), in partnership with not for profit Thriving Communities Partnership (TCP) and participating industry and community organisations, are proud to announce the launch of the One Stop One Story (OSOS) Hub Pilot Program – a platform aimed at easing the burdens faced by those people experiencing vulnerability, such as those impacted by family and domestic violence.

Westpac welcomes the opportunity to participate in this week's National Summit on Women's Safety and the advisory group on the development of Australia's...

Westpac Westpac is today announcing a new policy that will see customers entering hardship arrangements given the option of building a savings buffer. This change will mean some customers in financial difficulty make smaller repayments to their mortgages allowing them breathing space to save for unexpected expenses. Recent research by Westpac shows one in two Australians have had to pay for unexpected bills in the past 12 months ranging from auto repairs (24%), home repairs (20%), medical bills...

Non-majors outperform majors in customer satisfaction By Sarah Buckley 18 December 2020 A non-major bank has topped the banking sector overall in customer satisfaction, with the big four trailing behind, according to new data. According to findings taken from Roy Morgan’s recent Customer Satisfaction Report on Consumer Banking in Australia, B...