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Generative AI can transform customer experiences. But only if you focus on other areas first

Agile development can unlock the power of generative AI - here's how

Rapid development techniques are a good fit for business explorations into the fast-moving world of artificial intelligence.

5 ways to create an effective hybrid working strategy, according to business leaders

From open communication to a democratic approach, here's how to build a hybrid working strategy that works for you and your business.

5 ways to delegate work more effectively - business leaders share best practices

Getting stuff done at work means trusting your colleagues to pick up some of the slack. Here s what great delegation looks like.

How Simplyhealth cut customer response time from 12 minutes to one with Salesforce AI

Simplyhealth is using Einstein and a range of other Salesforce products to power its business processes with AI so staff can answer customer queries quickly.

How Simplyhealth is using Salesforce's take on generative AI to boost email response times

Health and dental plan company is cutting response times to some common and recurring client queries – from 12 minutes to just one.

PolyAI Announces VOX 2023: Driving Customer Engagement for Business Results

PolyAI Announces VOX 2023: Driving Customer Engagement for Business Results