Help improve access and deal with the Digital Divide and there are also commitments made about diversity of programming and im interested in both diversity in the work force and diversity in programming and the accessibility of your Service Platform to a wide variety of content providers. Let me focus you as an example on tv one a if you would. And closing to both of those and then mr. Kimmelman if you might on whether terms and conditions or the appropriate way to address concerns that some might have about this merger. Mr. Cohen on you would in your progress towards internet essentials and meeting commitments made about programmiprogrammi ng and then mr. Kimmelman. At the time he proposed in 2010, it was an experiment. We had no idea if it would work. We had a concept for a Program Based on research and as we have rolled it out it is now the most important Investment Initiative of comcast corp. And the program that i think not only the executives in the company that but rankandfile e
I do not see American Travel as some kind of a reward for Good Behavior have the cuban government. We are unlikely to see that. It is finally a gettough policy with the cuban government. If i may say, the fy 2014 languages clear about the purpose and authorizations of these programs as well as which agency should be in the lead for their implementation. We intend to follow the law and that case and transition some of those issues to the National Endowment for democracy. The larger policy debate here, but i want to come back to assuring you that we believe our implementation and passed with this program has been consistent, that these are not covert, these have been publicly notified a number of times. Thank you, senator. Administrator, do you conduct Internet Access programs in other countries in the world . We do. At the direction of specific language in the congressional do you have an idea how many of those are . Part of what we do everywhere around the world, and Internet Access is
Providers to negotiate on a much broader basis . Thats part of the dynamic change in the world were living in. Thank you. My time is expired. Thank you, madam chair. Senator bloomenthal had one followup question, and senator franken and i will leave my questions to the end. I much appreciate that, madam chairman, and thanks also to senator franken. Just a quick question. You and i agree that the cost of sports programming are rising, in fact. They are rising astronomically and should better reflect consumer demand. Really arent consumers the best judge of what a fair price for programming should be and wouldnt prices come down if they had more choice, specifically the way to break this cycle of ever increasing costs for sports programming instead of give consumers some more choice through ala carte programming, and i wonder if you could comment on the potential effects of disciplining the market and bringing down the costs of cable as a result of ala carte. Thank you. I truly believe y
Customers on a consistent basis. It is not something were ignoring. It is not something that we are not serious about. We have spent billions of dollars over the past five years improving our networks to try to make them more reliable on additional training for technicians and for our Call Center Employees. We have created new call Center Centers of excellence, one of which is in delaware where you have specially trained Call Center Representatives with a design of trying to enhance the level of Customer Service. We have focused on a whole host of Measure Service improvements including creating one and twohour appointment windows across most of our footprint, which we actually meet now 97 of the time statistically. Were not happy that we dont meet it 3 of the time. This is a place where were having issues. I can just tell you that as a company we are laser focused on trying to improve the Customer Experience and do the very best we can to be the best to offer the best Customer Service
Medical condition. That cant happen with coverage beginning january 1. The second way, for many people, it simply has been unaffordable because of their income level. For those people, there will be advanced premium tax credits that will go directly to the Insurance Companies to offset a portion of the premium and also a reduction in what they would have to pay an cost sharing in terms of deductible and copays that will pay directly to the Insurance Company to make coverage affordable. Mr. Johnson is recognized. Thank you, mr. Chairman. , the Supreme Court stated very clearly americans have a choice. They can either by government approved Health Insurance or choose not to and instead pay a penalty. That choice is never mentioned in the application, is it . Application asked people whether they want to apply or want to get financial assistance. It never says they dont have to do it if they dont want to. It doesnt say they have to do it, either. It is just available to people who choose