Twenty years ago on May 19, 2003, shortly before 10 p.m., Tracey Hall, 35, was on her way to the Portage Police Department, where she worked as a dispatcher, when she was struck and killed by a drunken driver on U.S. 20. Her death shattered the department and, although the city of Portage no longer runs their own 911 dispatch, Hall’s memory lives on through an award in her name, annual memorial service and a permanent display in the department lobby.