here. reporter: well, this is the statement from buckingham palace on behalf of her majesty, the queen, which is in windsor castle where i am. the whole family is saddened to hear the full extent of the challenge it has been for meghan and harry. the issues raised, particularly that of race, are concerning. while some recollections may vary, they are taken very seriously and will be addressed by the family privately. so there are issues in terms of the racism claims, but they are suggesting that the recollections of those conversations differ. they ve obviously spoken to the person in the family or on the aides side of what they thought happened, and it doesn t match up, effectively, with what harry has been telling oprah winfrey in the u.s. they also point out that harry, meghan and archie will always be much-loved members of the family. what i heard also as far as background speaking to royal sources. they said they should be given the chance to discuss issues raised priv