2. Develop deeper empathy
“One of the many things we have learned from this crisis is how much improvement many of us need as IT leaders. Getting into the habit of working on developing our emotional intelligence daily will make us better leaders. This is often pointed out in others. However, we need to examine ourselves and find better ways to deal with the many emotions that arise from our current circumstances. IT leaders need to examine their own level of empathy as they manage folks they may no longer be able to walk over to and have a conversation with as you please. As we lead during this time of flexible schedules and distributed workforce, focus on developing more empathy and, honestly, just a bit more grace.”