We like to look ahead at the end of every year, even if we don’t always get it right. Last year, we didn’t see generative AI coming (just like everyone else), although we did predict that it would be a massive year for automation, robotics and RPA (Robotic Process Automation). We also predicted that balancing the digital and the human would be key – this feels like a more pertinent point than ever now. And that getting the hybrid/in-office working model right would be an important focus – and this has proven to be a big area during 2023 as Big Tech in particular has increased its push to bring talent back inside its walls. Here is what we see as five really major trends next year: 1 Generative AI will need time to hit the heights
Investment in technology has returned to pre-pandemic levels with 45% of senior technology decision makers still saying they are expecting tech budget.
Given the complexity and pace of technical advances, modern CIOs must look beyond the enterprise to develop a range of partnerships aimed at creating solutions that solve big business challenges.
AI and in particular generative AI has the potential to be transformative. Following on from the mass cloud adoption of the last fifteen years it’s the next evolution of how we use technology. How can organisations operationalise it to deliver business benefits? It’s a question that’s very much on the minds of technology leaders. The 2023 Nash Squared Digital Leadership Report, which takes in the views of over 2,100 technology leaders around the world, finds that seven in ten tech leaders believe the benefits of AI outweigh the risks – but only 15% of them feel prepared for the demands of generative AI. Only two in ten have an AI policy in place and more than a third (36%) have no plans to even attempt one at this time. As our report reflects, there is “excitement, confusion and concern in apparently equal measure.” For probably the first time in my career, people are genuinely having conversations around “Just because we can, should we?”