911 dispatchers are responsible for getting help where it's needed in a timely manner but are hardy noticed. Every second week of April is dedicated to saying thank you for all of their hard work.
states that impacted millions. the entire states of south dakota and nevada along with parts of nebraska and texas suffered a large-scale outage preventing residents from calling that emergency number yesterday. in some areas, the outage lasted several hours. dispatchers could see the attempted calls, but they just could not answer. service has mostly been restored, but it's still not clear what happened. law enforcement says there's no indication of a cyber or malicious attack. coming up, calling the cavalry. the endorsement from america's camelot that president biden hopes could sway some battleground voters. but first, we are tendering our attention back to that manhattan courthouse where jury selection is underway in donald trump's hush money trial. we'll have the very latest after a short break. fter a short break.
>> reporter: while an isolated vent, the outage underscores an urgent concern. >> 911, what is the emergency? >> reporter: u.s. cybersecurity warned that hackers want to exploit vulnerabilities to degrade 911 service. at risk, sensitive data that could affect emergency responsibilities. >> was anybody injured? >> reporter: ransomware attacks on bucks county, pennsylvania, forced dispatchers to revert to manual systems. in 2019, 911 centers in a dozen states were paralyzed. now amid heightened global tensions and divisive election looming at home, concern that critical emergency communications can easily be undermined. chris krebs is the former government's former cybersecurity chief. >> the homeland, as we say, is no longer a sank wary. we really have to bake in cybersecurity resilience measures into every business plan, every operational plan. >> reporter: tom costello, nbc news, washington. a maryland teenager is under
certainly president biden very eager for their endorsement. >> kevin, it's great to see you. thank you very much. john. >> all right. so just in the fcc has announced it is investigating ongoing 911 outages across several states, dispatchers and texas, nevada, the raskin, south dakota, all reported issues overnight. we understand most service has been restored, not all, and there's also no word yet on the cause with us now cnn's chief law enforcement and intelligence analyst, john miller, who literally just ran into the studio with me. so john what have you learned here? what's going on so what they started experiencing in las vegas was glitches in the system over the last couple of weeks, which they were able to with their own technical people overcome what happened last night in las vegas in south dakota was a system failure. >> what they could do is they could get text messages from 911. color is using cell phones. they could see hardline phones in houses calling, but they couldn't answer those
In the face of growing emergency call volumes, 911 dispatch centers across the nation are grappling with a crisis of their own — a severe shortage of personnel.
the day and i'm going to go and shoot individuals out of school. my understanding, could have been the principal involved, that is significant as well, the shooter believes, they could have believed they were the victim of an unfair treatment and that is common as well in school shootings, the shooter is often times, they see themselves as a victim and they want to get back, they want to get revenge. that very well could have been the situation here. but again, let's let law enforcement do their job and see what happens. the other point that's important and relevant unique in this school shooting i heard, is that the dispatchers were aware and had access to the video cameras inside the school on that hallway prior to even arriving on scene. that is extremely critical and crucial for law enforcement to be able to have a leg up prior to entering into that school. >> sandra: wow, that is a really important detail. and it's interesting that you bring that up because my final
and they will provide additional information as it becomes available and with that come i would like to turn it over to the cheap. >> thank you, the perry police department. i want to take the quick action of the dispatchers who handled and dispatch the calls regarding this tragic event this morning. i also wanted to recognize the initial officers from perry and dallas county sheriff's office and there actions on the scene. thank you to the mass of response from agencies throughout the area, including ems for their assistance today. it is truly amazing to see first responders work together in these crisis situations. and i cannot forget to recognize the teachers, faculty, and