other stores are doing away with the restocking fees. that s where you basically have to pay to return the product. best buy became the latest large chain to do so, eliminating a 15% restocking fee on electronic s. it s on paper and i think customers are now, if they are exchanging their gifts that they got this holiday, they re now more likely, we re seeing, to exchange that for something else in the store as opposed to maybe returning it back to their credit card or the gift giver s credit card, minus the restocking fee. while all of this sounds great for the consumer, it may end up costing. it is estimated that retailers will lose up to $17.7 billion to questionable returns this year. up from $14.8 billion last year. julie. julie: thank you so much. retailer that doesn t honor my return loses my business. that s the way i see it. customer service should come first. you should return that tie. gregg: this is a nice tie.