We have succeeded in issuing consumer protection directives to address regulatory gaps - BoG
“The Market Conduct Office established by the Bank provides a clear point process and an avenue for customers to escalate their grievances if regulated institutions are unable to resolve their complaints amicably. Besides resolving complaints, the mechanism fosters confidence building in the financial system and promotes financial inclusion through awareness creation”.
Central Bank Customer Service Week Financial Service Provider Financial Service Providers Market Conduct Office Consumer Recourse Mechanism Guideline
Source: myjoyonline.com