In the latest episode of the new season of Accor’s industry leading podcast, Heart of Hospitality, Duncan O’Rourke, host and CEO Accor Northern Europe, speaks to Kate Nicholls, CEO UKHospitality. They discuss UKHospitality’s role championing the hospitality sector in the UK and lobbying the Government for positive action and change, including the impact a VAT cut and greater training flexibility would have on the sector.
The lack of staff has direct and indirect negative impacts on the hotel business. Forcing some establishments to temporarily or totally close certain services, which leads to more or less significant losses of income for the establishments. This impact will unfortunately have longer term consequences once the recovery boom has faded. It is, in reality, turnover and cash flow that will not have been generated as entrepreneurs will not be able to benefit 100% from the effects of the recovery.
In the second episode of Season Two, Duncan O’Rourke speaks to Dr Inès Blal, the Executive Dean and Managing Director Haute Ecole & Academia SA, EHL Group. They exchange on the fundamentals of education in hospitality, the importance of purpose and authenticity when attracting young talents into the industry, and how being part of a team creates everlasting memories.
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