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Shares Equity Group has for the first time in history handled less than half of its transaction value within its branches, accounting for only 37.4% of such value with 62.6% of the value of transactions taking place outside the branch. This new statistic reflects the increased adoption of digital payments among Kenyans. According to data from the Bank’s full year 2020 financial results, digitization enabled 98% of all the Group transactions to happen outside banking hall, with 85% of the transactions being on self-service mobile and Internet banking. 12% of the transactions happened on Agency and Merchant banking third party variable cost infrastructure. According to Equity Group’s Full Year 2020 investor repot records, adoption of digital payments was accelerated with the number of transactions processed over the Pay with Equity solutions. This grew by 31%, while the value of the transactions grew by 58% to reach Ksh. 2 trillion up from Ksh. 1.3 trillion.

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