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iTWire - The key ICT challenges and opportunities that exist in a post-pandemic world

As organisations continue to regroup after years of disruption and lockdown, many are finding they face similar challenges and opportunities. New ways.

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iTWire - 8x8 releases Agent Workspace transforming contact centre agent role

COMPANY NEWS: Coud communications platform provider, 8x8 has announced the general availability of 8x8 Agent Workspace, a new 8x8 Contact Center compo.

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CommerceNext Opens Nominations for Annual CommerceNexty Awards, Announces 2021 Judges

CommerceNext Opens Nominations for Annual CommerceNexty Awards, Announces 2021 Judges
prweb.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from prweb.com Daily Mail and Mail on Sunday newspapers.

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CommerceNext Restarts In-Person Conferences - Summit Scheduled for September 28-29 in New York City

CommerceNext Restarts In-Person Conferences - Summit Scheduled for September 28-29 in New York City Share Article CommerceNext restarts in-person conferences. Summit scheduled for September 28-29, 2021, in New York City. New advisory board members announced. CommerceNext Logo If you haven’t attended a CommerceNext event in the past – you are missing the most genuine opportunity to connect with folks across the digital industry in an authentic, collaborative way. FTD CEO and CommerceNext advisory board member Charlie Cole. NEW YORK (PRWEB) April 15, 2021 CommerceNext, a community and conference for marketers at retail and direct-to-consumer brands, today announces that it s restarting in-person conferences, beginning with CommerceNext IRL, scheduled for September 28-29, 2021, at the New York Hilton Midtown.

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iTWire - 8x8 launches Contact Center for Microsoft Teams

iTWire Wednesday, 17 March 2021 11:41 8x8 launches Contact Center for Microsoft Teams Shares Dejan Deklich, Chief Product Officer at 8x8 Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint. “Organisations are rapidly adopting Microsoft Teams for all their employee collaboration requirements, and now recognise the importance of integrating it with the contact centre to enhance customer experience,” said Dejan Deklich, Chief Product Officer at 8x8. “8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions. This helps organisations meet their unique business requirements, allowing employee

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