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The Art of Listening: How CXOs Harness Customer Feedback for Growth

As a result of shifting consumer dynamics, the CXO job has considerably changed. In the past, supervising customer service and seeing to it that customers urgent requirements were satisfied were the main focuses of this position. However, as organizations came to understand the value of a comprehensive strategy for improving the customer experience, the CFOs duties grew.
Uttar Pradesh Jeff Bezos Community Engagement Offering College Service Quality Customer Service Training

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Emotion Detection in Tech: It's Complicated

Informationweek Emotion Detection in Tech: Itย’s Complicated The advancement of human-machine partnerships requires emotion detection and appropriate responses in context, but its a tough problem. Image: olly - stock.adobe.com Of all the potential types of analytics, emotion analytics is one of the toughest to perfect because human emotions are complex. For example, there are genuine reactions and fabricated ones as well as cultural and individual differences that shape our perceptions and beha...
Lisa Morgan Michelle Niedziela Dan Simion Capgemini Simion Manish Kothari Market Research

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