PHOTO:
Aaro K
So maybe Zoom was kind of the big winner in terms of software to help power digital workplaces in 2020. What will win in 2021?
âI m expecting to see more interest in desk and room booking software to accommodate hybrid workforces and the return to work in 2021,â said Andrew Hewitt, Forrester analyst who specializes in employee technology experience, digital workspaces and remote work. âAlso, increased focus on collecting qualitative feedback within digital workplace solutions and also merging that with quantitative information about the technology experience.â
Improvements Need To Be Made
Hewitt noted the need for vendors to improve in remote IT support, an area where he said gaps still exist. âEnd user organizations still are having difficulty with remotely supporting end users when there are incidents, particularly when it comes to break/fix on devices,â Hewitt said.