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Honeycutt/Porter intersection remains closed for repair work

Honeycutt/Porter intersection remains closed for repair work
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Hotel loyalty and reward program features and benefits prove key to member satisfaction

WESTLAKE VILLAGE, CA – Hotel loyalty and reward program features and benefits earning and redeeming rewards prove key to member satisfaction regardless of the number of hotel brand locations, acco WESTLAKE VILLAGE, CA – Hotel loyalty and reward program features and benefits earning and redeeming rewards prove key to member satisfaction regardless of the number of hotel brand locations, according to the J.D. Power 2015 Hotel Loyalty/Rewards Program Satisfaction ReportSM released today. The report measures customer satisfaction by examining six factors (in order of importance): account maintenance/management (23%); ease of redeeming points/miles (22%); ease of earning points/miles (18%); reward program terms (16%); variety of benefits (16%); and customer service (5%). Satisfaction is measured on a 1,000-point scale. Overall satisfaction with hotel loyalty/rewards programs improves to 701 in 2015 from 676 in 2014.

Americans spending less and decreasing air travel

ST. LOUIS, MO – New economic realities are affecting every aspect of the American way of life, and both recreational and business travel are not exceptions. ST. LOUIS, MO – New economic realities are affecting every aspect of the American way of life, and both recreational and business travel are not exceptions. Recently, Maritz Research Hospitality Group conducted a poll to see how current economic circumstances are impacting people’s travel intentions for the first part of 2009. The results show that Americans are ready to cut back on travel and entertainment costs during the first few months of 2009. According to the poll, 41 percent of Americans are planning to cut back on personal entertainment costs, such as movies, theater, and sporting events. In addition, 34 percent plan to cut back on the number of times they dine out, and 20 percent plan to downgrade the class of restaurants at which they dine out.

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