#performancein50
Client Services Analyst | CJ Affiliate
Aayush has been instrumental in going above and beyond to come up with ideas that would help grow the business of his clients. This year saw Aayush come up with a campaign that required little to none investment to grow business revenue by more than 20% in the quarter. Aayush has always been proactive in staying ahead of the curve and thinking about how to grow the clients’ business before anything else. At such a young age Aayush continues to grow and reach greater heights in his journey in the performance marketing Industry.
Adam Clisby ONE TO WATCH
| 13 February 2021
UK comms regulator Ofcom has fined mobile network O2 £10.5 million after billing errors meant it overcharged customers who switched to another provider.
In 2019 Ofcom opened an investigation into potential issues with the way O2 was billing departing customers and found an error in the system. It showed that between 2011 and 2019, more than 250,000 customers were billed incorrectly, amounting to £40.7 million – with around 140,000 customers paying the extra charges, which came to £2.4 million.
O2 has refunded the customers affected in full, plus an additional 4%, and committed to making a donation to charity for the equivalent amount of money in the case of any customer it has been unable to reach. It has also changed its billing processes to prevent the issue arising again.
Saf Malik
O2 reportedly identified billing issues in 2011
Ofcom has fined O2 £10.5 for billing errors it made which lead to the overcharging of mobile customers who left the network.
Ofcom said it had opened an investigation in 2019 on the potential issues with the way O2 was billing customers who were leaving the network.
Between at least 2011 and 2019, an error in the way O2’s systems calculated the final bills for pay-monthly mobile customers meant people were billed for some charges twice.
The regulator says that in total, over 250,000 customers were billed for these incorrect charges amounting to a total of £40.7m in overcharging.
O2 fined £10 5million for overcharging 140,000 customers thesun.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from thesun.co.uk Daily Mail and Mail on Sunday newspapers.
Following on from our industry predictions published earlier this week,
Mobile News also asked the industry analysts for their predictions for the year ahead.
As mentioned in the previous roundup of predictions, nobody foresaw 2020 being crippled by a global pandemic.
This will continue throughout 2021 according to the analysts, as the global economy attempts to bounce back.
Here’s what the analysts have had to say.
Ben Wood, CCS Insight chief of research
At CCS Insight we expect the shift to online and phone sales will continue apace and predict that three-quarters of phones bought in the UK in 2021 will be sold online or over the phone.