Abstract
Multi-agent technologies have been widely applied to many applications, such as in e-markets, cloud computing, service-oriented environments, etc. In real applications, service-oriented environments are open and dynamic, where loosely coupled agents interact to consume and provide services. How to accurately evaluate the potential performance (i.e., QoS) of service providers on the service requested by a service consumer in such open and dynamic environments is a challenging issue in both theory and practice. In this paper, an innovative approach is proposed to evaluate the QoS of service providers in service-oriented environments. The proposed approach first borrows the reference report mechanism from the certified reputation model, so as to efficiently collect reference reports (i.e., historical performance) of service providers in open and dynamic environments. Then, a tensor-based QoS model is proposed to construct multi-dimensional relationships between QoS evaluation